This is info about shipping.  This is info about shipping.  This is info about shipping.  This is info about shipping. This is info about shipping. 



We want you to be happy with TrustHemps's purchase. If you find that your ordered product is of less than acceptable quality, please contact us with the LOT number and we will gladly look into it for you. If we find that the LOT has had production problems, we will send you a free replacement.

Please note that under no circumstances do we offer refunds. We will do everything we can to make your purchase work for you, but we cannot offer any refunds for purchases due to the nature of the product and shipping efforts.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If necessary, you can return unopened sealed products. You will be responsible for paying for your own shipping costs for returning your item. Contact us via for the appropriate address for the return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.